Embedded Files
Explore the samples below to see my work in action and click on 'Learn More About My Process' to discover how I crafted these impactful learning experiences.
Lead Generation
Lead Generation
Learn how to apply strategies to generate leads.
Learn how to apply strategies to generate leads.
Audience: This course was designed for new real estate agents at Legacy Builder Real Estate who primarily rely on company-provided leads.
Problem: Legacy Builder Real Estate was facing a challenge with agents being overly dependent on firm-generated leads. This dependency created a bottleneck in their sales process, limiting revenue growth and overall business scalability. The goal was to equip agents with the knowledge and confidence to independently generate qualified leads, ultimately improving individual sales performance and company profitability.
Solution: Low performing real estate agents will complete this interactive eLearning course developed in Articulate Storyline to learn effective strategies for finding their own leads. Learners will explore four key areas to master lead generation: inbound and outbound strategies, leveraging social media to build a personal brand, practical marketing techniques, and creating a SMART goal-driven lead generation plan. These actionable steps provide a clear path to attracting and engaging clients effectively. Along the way, there are plenty of hands-on activities, job aids, and real-world examples to help agents build confidence and start applying these skills right away.
Highlights: This course includes a text message simulation scenario, interactive tools like a lead strategy checklist and client intake survey. Learners also receive immediate feedback along the way during activities in order to make sure agents understand how to improve their skills as they progress through the course.
DETAILS
DETAILS
Type: Custom eLearning Development
Client: Demo Project
Development Timeline: 2 months
TOOLS
TOOLS
Articulate Storyline
Canva
SKILLS
SKILLS
Instructional Design
Storyboarding
Graphic Design
eLearning Development
Murray Trust Bank
Murray Trust Bank
Equipping customers with the skills to make smarter financial choices.
Equipping customers with the skills to make smarter financial choices.
Audience: This customer facing eLearning micro course, developed in Articulate Storyline, is designed for any bank customers who want to improve their financial literacy and budgeting skills. The course accommodates a diverse audience by allowing learners to progress at their own pace.
Problem: The bank was facing a significant challenge with clients struggling to manage their budgets effectively, which increased the risk of delinquent accounts and default rates. Poor financial decisions among clients not only jeopardized their financial well-being but also posed a substantial financial risk to the bank.
Solution: This interactive course developed in Articulate Storyline equips clients with practical tools and knowledge to separate needs from wants and implement the 50/30/20 budgeting method. Learners engage with hands-on tools, such as a budgeting calculator simulator that breaks down income into essential categories, real-world scenarios to apply budgeting principles, and knowledge checks to reinforce their understanding. Reflective exercises help clients connect these concepts to their personal finances.
Highlights: Key features include a website designed user interface, an interactive budgeting calculator, reflective exercises, real-world scenario-based activities, and built-in knowledge checks for immediate feedback. The course even includes a JavaScript-powered feature that generates a personalized course completion certificate with the learner’s name and date, celebrating their progress. Designed with adult learning principles in mind, the course emphasizes relevance, practical application, and learner autonomy, ensuring clients not only understand but feel confident applying the 50/30/20 budgeting method in their lives.
DETAILS
DETAILS
Type: Custom eLearning Development
Client: Demo Project
Development Timeline: 3 weeks
TOOLS
TOOLS
Articulate Storyline
PowerPoint
SKILLS
SKILLS
Instructional Design
JavaScript
Graphic Design
eLearning Development
Responding To An Angry Customer
Responding To An Angry Customer
Learn how to apply practical strategies to deescalate angry customers.
Learn how to apply practical strategies to deescalate angry customers.
Audience: This scenario-based eLearning course is designed for airline customer service agents who regularly handle high-stress, unpredictable interactions with customers. The training focuses on equipping agents with the skills to effectively deescalate angry customers, fostering confidence and professionalism in challenging situations.
Problem: Airline customer service agents often face difficult interactions with frustrated or angry customers. Without proper training, these situations negatively impact agent confidence, customer satisfaction, and the airline’s overall reputation. The airline needed a scalable solution to better prepare agents for these challenges and enhance their ability to navigate tense conversations.
Solution: Airline customer service agents will complete this interactive eLearning course in Articulate Rise to master de-escalation techniques and effective communication strategies. Through realistic branching scenarios, learners practice handling high-stress interactions and receive immediate feedback to reinforce professionalism and conflict resolution skills.
Highlights: This course equips airline customer service agents with practical de-escalation skills through branching scenarios and simulated customer calls. Immediate feedback and guidance from a virtual trainer, Ms. Vicky, ensure engaging, real-world practice. Built with the ADDIE framework and adult learning principles, the self-paced design boosts confidence and prepares agents to enhance customer satisfaction and protect the airline’s reputation.
DETAILS
DETAILS
Type: Custom eLearning Development
Client: Demo Project
Development Timeline: 2.5 weeks
TOOLS
TOOLS
Articulate Rise
Canva
SKILLS
SKILLS
Instructional Design
Graphic Design
eLearning Development
Page updated
Google Sites
Report abuse